Summary of the 2.0 program

I have to say that overall I found that many of the exercises in this program were useless, as far as helping to understand the future of libraries. Most of the exercises were focused on personal networking and had very little to do with customer service and research methods at the libraries. However there were a few noticeable exceptions, including RSS feeds and LibraryThing. When first embarking on this program, I thought that the main focus would be on valuable methods of research on the Internet to better service Library customers. While I did enjoy some of the exercises, a majority of the program was unclear (esp to someone with limited computer experience and a deep desire for privacy). I think that we need to improve our customer service methods...the first of which should be easier and more understandable access of the library website and catalog. From there, we should encourage our staff and patrons to be looking at research options, connecting with other Libraries and readers, usage of LibraryThing to generate book discussions and reviews, all the while maintaining active community interest in local Library programs and book clubs. Because, ultimately, the focus should always be on bringing the community into the Libraries to offer them access to books, media, information...and most of all, to each other. I will be continuing this blog for my own personal use, so look out for amusing vignettes and (possible) book and movie recommendations.